[originaltext]M: Hello, QUICK SEND Company. Can I help you?W: This is Judy Law

游客2024-02-18  21

问题  
M: Hello, QUICK SEND Company. Can I help you?
W: This is Judy Law calling from HP. Can I speak to your client manager Peter Sun?
M: Speaking.
W: Mr. Sun, I am calling to ask about the delivery of our copy machine.
M: So you mean it’s late or…?
W: Yes, I was told it would arrive here yesterday afternoon, but up till now, I am still waiting.
M: Well, I am very sorry about your situation and please tell me your order number.
W: It’s CM6754.
M: A moment please…Yes, it should have been OK by yesterday afternoon and there must be something wrong in the delivery department. So, Mrs. Law, I promise to give you a reply within half an hour as well as a solution.
W: Actually, the late delivery has affected our daily work already and we really can’t wait any longer.
M: OK, I see what you mean. I apologize for the late delivery and I am sure it is going to be ready this afternoon at the latest.

选项 A、To pay for the late delivery.
B、To do something to make her happy
C、To wait and see.
D、To check and give a final solution.

答案 D

解析
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