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[originaltext]M: Hello, QUICK SEND Company. Can I help you?W: This is Judy Law
[originaltext]M: Hello, QUICK SEND Company. Can I help you?W: This is Judy Law
游客
2024-02-18
66
管理
问题
M: Hello, QUICK SEND Company. Can I help you?
W: This is Judy Law calling from HP. Can I speak to your client manager Peter Sun?
M: Speaking.
W: Mr. Sun, I am calling to ask about the delivery of our copy machine.
M: So you mean it’s late or…?
W: Yes, I was told it would arrive here yesterday afternoon, but up till now, I am still waiting.
M: Well, I am very sorry about your situation and please tell me your order number.
W: It’s CM6754.
M: A moment please…Yes, it should have been OK by yesterday afternoon and there must be something wrong in the delivery department. So, Mrs. Law, I promise to give you a reply within half an hour as well as a solution.
W: Actually, the late delivery has affected our daily work already and we really can’t wait any longer.
M: OK, I see what you mean. I apologize for the late delivery and I am sure it is going to be ready this afternoon at the latest.
选项
A、Colleagues.
B、Boss and secretary.
C、Customer and client manager.
D、Husband and wife.
答案
C
解析
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