首页
登录
职称英语
In recent years, Israeli consumers have grown more demanding as they’ve beco
In recent years, Israeli consumers have grown more demanding as they’ve beco
游客
2024-02-15
2
管理
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion this summer alone, one in ten citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’Let’s be nicer,’" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful(报复的) consumer." When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People want revenge for all the years of had service." The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the haft-hour. The graceless El A1 Airlines, which is already at auction(拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air." For the first time, praise outnumbers complaints on customer survey sheets.
选项
A、customer service in Israel is now improving
B、wealthy Israeli customers are hard to please
C、the tourist industry has brought chain stores to Israel
D、Israeli customers prefer foreign products to domestic ones
答案
A
解析
推理题。通读全文可知文章主要谈及的是由于以色列公民越来越富有,出国旅游的机会增加了他们的见识,也因为竞争的日益激烈和国有垄断私有化进程的加快,因此国内的服务意识在不断改善,故A项正确。
转载请注明原文地址:https://tihaiku.com/zcyy/3452888.html
相关试题推荐
Recentstudieshaveidentifiedfourmajorglobalenvironmentalrisks:【B1】___
Recentstudieshaveidentifiedfourmajorglobalenvironmentalrisks:【B1】___
Recentstudieshaveidentifiedfourmajorglobalenvironmentalrisks:【B1】___
Recentstudieshaveidentifiedfourmajorglobalenvironmentalrisks:【B1】___
Recentstudieshaveidentifiedfourmajorglobalenvironmentalrisks:【B1】___
Interestinpursuinginternationalcareershassoaredinrecentyearsenhanc
Interestinpursuinginternationalcareershassoaredinrecentyearsenhanc
【S1】[br]【S8】G此处需要形容词,而且可以修饰facets(方面),只有demanding“苛求的,难度大的”满足题意。
Inrecentyears______(更注重)developingthestudents’productiveskills.muchmor
Asweallknow,drinkingandsmokingaffectpeople’shealth.Arecentstudy
随机试题
Forthispart,youareallowed30minutestowriteacompositiononthetopicHo
PeoplewhogrewupinAmericaandWesternEuropehavebecomeusedtotheide
Thetenantmustbepreparedtodecoratethevilla______thetermsofthecontract
设,求
假设系统有n(n≥3)个进程共享资源R,且资源R的可用数3。若采用PV操作,则相
1.项目概况 2015年10月8日,A公司与建工B公司签订《建设工程施工合同》
董某,男,62岁。近2年来,乏力,腹胀明显,反复齿龈出血,半个月前出现腹水,神志
热邪壅肺证,可见( )。A.咳嗽,咳痰稀白 B.咳嗽,痰多泡沫 C.咳喘,
2021年1—4月份,全国规模以上工业企业实现营业收入37.78万亿元,同比增长
衡量人们品德的重要标注()。A.道德认识 B.道德情感 C.道德意志 D
最新回复
(
0
)