首页
登录
职称英语
When a consumer finds that an item she or he bought is faulty or does not li
When a consumer finds that an item she or he bought is faulty or does not li
游客
2024-02-08
23
管理
问题
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】______for it, the first step is to present the guarantee at the store of purchase.【B2】______, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her【B3】______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,【B4】______he or she has a just claim. Consumers should complain in person【B5】______, but if they cannot get to the place of purchase, it is【B6】______to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but【B7】______, and especially when the consumer can demonstrate what is wrong with the item in【B8】______. If this cannot be done, the consumer will succeed best by【B9】______ specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization【B10】______ protecting consumers’ rights. [br] 【B7】
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s(26)claim for it, the first step is to present the guarantee at the store of purchase.(27)In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her(28)complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,(29)assuming he or she has a just claim. Consumers should complain in person(30)whenever possible, but if they cannot get to the place of purchase, it is(31)acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but(32)firmly, and especially when the consumer can demonstrate what is wrong with the item in(33)question. If this cannot be done, the consumer will succeed best by(34)presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization(35)responsible for protecting consumers’ rights.
选项
答案
firmly
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3434127.html
相关试题推荐
6We____________(想当然地认为)thatyouwouldwanttoseetheplay,soIboughtyouat
[originaltext]China,theworld’slargestconsumerandproduceroftobacco,
[originaltext]China,theworld’slargestconsumerandproduceroftobacco,
HadIhadenoughmoneythen,I______(会毫不犹豫地买下那枚戒指).wouldhaveboughttheringwi
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnot【B1
[originaltext]W:Hello,sir.WhatcanIdoforyou?M:Hi,Iboughtthiscasset
Complainingaboutfaultygoodsorbadserviceisnevereasy.Ifsomethingyo
随机试题
"Youngpeopleoughtnottobeidle.Itisverybadforthem,"saidMargaret
Whichofthefollowingdeterminers(限定词)canbeplacedbeforebothsingularcount
Theoceanisheatingup.That’stheconclusionofanewstudythatfindstha
Don’tbeafraidofthatkindofsnakes;theyare______(harm).harmless
France,whichpridesitselfastheglob
《公路桥梁承载能力检测评定规程》规定,对符合下述条件,如()的在用桥梁,可
正常人剧烈运动后,尿液中可出现A.红细胞管型B.透明管型C.颗粒管型D.白细胞管
近几年来,我国开始对国内20个制造业行业中820家企业的采购经理进行月度问卷调查
2002年5月15日,国务院发出《国务院关于加强城乡规划监督管理的通知》,要求城
A.肝细胞广泛水样变性、点灶状坏死 B.肝细胞广泛脂肪变性、点灶状坏死 C.
最新回复
(
0
)