首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2024-02-01
30
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7,300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1,809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、They account for the largest proportion.
B、90 percent of them are reasonable.
C、Most of them are for delayed air tickets.
D、Few of them are for poor accommodation.
答案
B
解析
信息明示题。在谈到对旅行社的投诉时,女士问男士是否绝大部分投诉都合理。男士回答说About 90 percent of the complaints about travel agencies are justified,即90%都是合理的,此处应该注意justified的词义,意为“合理的”,故选B。
转载请注明原文地址:https://tihaiku.com/zcyy/3411194.html
相关试题推荐
[originaltext]M:Hi,Jane,doyouhavesomechange?Ineedtomakeacallonth
[originaltext]M:Hi,Jane,doyouhavesomechange?Ineedtomakeacallonth
[originaltext]M:Hi,Jane,doyouhavesomechange?Ineedtomakeacallonth
[originaltext]M:Hi,Jane,doyouhavesomechange?Ineedtomakeacallonth
[originaltext]M:Hi,Jane,doyouhavesomechange?Ineedtomakeacallonth
[originaltext]M:Hi,Jane,doyouhavesomechange?Ineedtomakeacallonth
[originaltext]W:Pleasechecktheoilandwateraswellasthetires.M:Ofco
[originaltext]W:Pleasechecktheoilandwateraswellasthetires.M:Ofco
[originaltext]W:Pleasechecktheoilandwateraswellasthetires.M:Ofco
[originaltext]W:Haveyoufoundanythingwrongwithmyteeth?M:Notyet.I’ms
随机试题
Thefirsttwostagesinthedevelopmentofcivilizedmanwereprobablythei
为了防止细水雾喷头堵塞,影响灭火效果,细水雾灭火系统还设有延迟器。
B
国家“十五”攻关缺血性心血管疾病发病风险的评估是目前常用的健康风险评估方法之一,
可用于90号道路石油沥青混合料拌制的温度()。A.是130℃ B.是140℃
共用题干 第一篇MoreThanaRidetoSchoolTheN
下列关于劳务派遣的说法,正确的是( )。A.被派遣劳动者的派遣期限到期应当提前
商业银行同时担任基金托管人和销售代理人,承担托管业务的部门可以将基金净值、业务规
某工程选用一套设备,根据工艺要求其驱动拟采用一台交流电动机,工作方式为恒定负荷
对项目进度管理的方法和手段进行调整,是项目目标动态控制的()措施。A.经济
最新回复
(
0
)