首页
登录
职称英语
[originaltext] The way to complain is to act business-like and important. If
[originaltext] The way to complain is to act business-like and important. If
游客
2024-01-28
27
管理
问题
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint does not require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t.
20. What does the speaker suggest you do when you are not served properly at a restaurant?
21. Why does the speaker say the worst way to complain is over the telephone?
22. What should you do if you make a complaint by letter?
选项
A、Demand a prompt response.
B、Provide all the details. .
C、Send it by express mail.
D、Stick to the point.
答案
D
解析
短文在最后部分提到如何写投诉信,指出投诉信要务实、切题,不要谈论无关的内容,故D)为答案。
转载请注明原文地址:https://tihaiku.com/zcyy/3402002.html
相关试题推荐
[originaltext]W:Oh,Steve,you’reearly!I’mhappyyou’rehereearlytodaybec
[originaltext]Acrowdofsome35,000,includingU.SFirstLadyandItalian
[originaltext]PoliceinSwitzerlandhaveconfirmedthataterminallyillBr
[originaltext]TherearethreegroupsofEnglishlearners:beginners,interm
[originaltext]TherearethreegroupsofEnglishlearners:beginners,interm
[originaltext]TheLondonBoroughofCamdenprovidesmanyservicesforelder
[originaltext]TheLondonBoroughofCamdenprovidesmanyservicesforelder
[originaltext]TheRedCrossisaninternationalorganizationwhichcaresfo
[originaltext]TheRedCrossisaninternationalorganizationwhichcaresfo
[originaltext]M:HiTracy!Whatdoyouthinkofourclassonchildren’sliterat
随机试题
Ideasabout"spoiling"childrenhavealwaysinvolvedconsiderationofjustwha
Throughoutallagesmanhasalwayscarvedcolossal(巨大的)figuresoutofston
A.空气栓塞 B.硬膜外血肿 C.硬膜外脓肿 D.全脊髓麻醉 E.刺破胸
贫血时病人皮肤及黏膜苍白,较为可靠的检查部位是()A.睑结合膜、指甲及口唇
下列不属于局限性皮肤瘙痒症好发部位的是()A.肛门 B.阴囊 C.女阴
A. B. C. D.
一平面简谐波沿x轴正向传播,已知P点(xp=L)的振动方程为y=Acos(ωt+
对新建物业承接查验中发现的问题,不属于一般处理程序的是()。A:收集整理存在问
按份共有的特征不包括()。A:共有人按照预先确定的份额享有权利和承担义务B:共
某酒店使用的电梯有13部,其中3部电梯已达到设计使用期限,但在每年设备检测报告项
最新回复
(
0
)