首页
登录
职称英语
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
[originaltext]W: Mr. Hiller. Is the number of complaints increasing or decreasi
游客
2024-01-26
62
管理
问题
W: Mr. Hiller. Is the number of complaints increasing or decreasing?
M: There was a slight decrease last year. The highest number of complaints was two years ago when we received 7, 300.
W: Does the reduction mean that the quality of goods and services is improving?
M: I don’ t think so. It’ s probably due to poor economic situation. Most people are simply buying less.
W: Is there any change in the nature of the complaints?
M: Not really. People are still complaining about the same things.
W: What do they complain about most often?
M: Electrical appliances. Last year, we received 1, 809 complaints about them—25 percent of all complaints. Then there are complaints about travel agencies, photographic and sound equipment, and clothing—in that order.
W: What sort of complaints do you get about travel agencies?
M: Oh, they include anything from air tickets to accommodation.
W: Are most of the complaints justified?
M: About 90 percent of the complaints about travel agencies are justified. In other areas, investigation of about 50 percent of the complaints reveals some kind of business illegal practice, but overall about 30 percent of the complaints are due to misunderstandings on the part of the consumer: The rest are too vague to be worth following up.
W: How long does it take you to complete an investigation of a complaint?
M: About two to three weeks for a proper investigation. We really need more staff.
W: Thank you. Mr. Hiller.
M: My pleasure.
Questions 8 to 11 are based on the conversation you have just heard.
8. Why did the number of complaints decrease last year according to the man?
9. What do customers often complain about most?
10. What does the man say about complaints about travel agency?
11. How long does it take the man to complete an investigation of a complaint?
选项
A、The quality of goods and services has improved.
B、Most people are reducing their consumption.
C、Complaint channels are too limited.
D、Many people don’ t bother to complain.
答案
B
解析
信息明示题。女士问投诉减少是否意味着产品和服务质量已经改善,男士回答说It’s probably due to poor economic situation.Most people are simply buying less.即可能是因为经济形势不好,大部分人买的东西少了。故选B。
转载请注明原文地址:https://tihaiku.com/zcyy/3397065.html
相关试题推荐
[originaltext]Thesecretofalongandhappymarriageappearstobenotto
[originaltext]OnehundredandthirteenmillionAmericanshaveatleastone
[originaltext]OnehundredandthirteenmillionAmericanshaveatleastone
[originaltext]Whatreallyworkstomakesustainablechangesindietandlif
[originaltext]Whatreallyworkstomakesustainablechangesindietandlif
[originaltext]Whatreallyworkstomakesustainablechangesindietandlif
[originaltext]Tosomeit’sadreamjob—eatingdeliciousmealsforfreeand
[originaltext]Londontaxidriversknowthecapitallikethebackoftheirh
[originaltext]MostgraduateprogramsinAmericanuniversitiesproduceapro
[originaltext]MostgraduateprogramsinAmericanuniversitiesproduceapro
随机试题
•Readthefollowingextractfromanarticleabouthumanresource,andthequesti
简述直接进行护理工时测定的主要步骤。
下列关于沥青密度与相对密度试验的说法,请回答以下问题。(3)试验不涉及的主要仪器
贷款效益性调查内容包括()。A.对借款人过去三年的经营效益情况进行调查
意外伤害保险的基本保障项目包括( )。A.死亡给付和残疾给付 B.死亡给付和
下列哪一个选项是《建筑地基基础设计规范》(GB50007-2002)中根据土
1997-62.“感冒”之名,始见于何书 A.《黄帝内经》B.《伤寒论》
1992-51.旋覆代赭汤主治 A.肝郁气结之痞B.寒热互结之痞C.水与
(2020年真题)债券投资的风险因素包括()。A.违约风险 B.提前偿付
根据皮亚杰的理论,感知运动阶段儿童认知发展主要体现在()和()的
最新回复
(
0
)