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Customer: Excuse me, we ordered a coke without ice instead of this iced coke. Wa
Customer: Excuse me, we ordered a coke without ice instead of this iced coke. Wa
游客
2024-01-14
24
管理
问题
Customer: Excuse me, we ordered a coke without ice instead of this iced coke. Waiter: I’ m sorry. ______
选项
A、Yes, the coke is cold.
B、It’ s terrible.
C、I’ll change it right away.
D、You talk with the manager.
答案
C
解析
本题考查点单出错时的场景。由对话可知,客人点的是不加冰的可乐而服务员给的是加冰的。因此,服务员应立刻道歉,并迅速为客人调换,所以选项C(抱歉,我立刻给您调换)符合语境。选项A(是,可乐是冰的)和选项D(你去和经理说吧)显得不礼貌。选项B(这很糟糕)不符合对话场景,故本题选C。
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