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The primary function of the passage as a whole is to______ [br] Which of the fol
The primary function of the passage as a whole is to______ [br] Which of the fol
游客
2024-01-13
61
管理
问题
The primary function of the passage as a whole is to______ [br] Which of the following hypothetical situations best exemplifies the potential problem noted in the second sentence of the second paragraph (lines 14-17)?
选项
A、A physician’s unconditional guarantee of satisfaction encourages patients to sue for malpractice if they are unhappy with the treatment they receive.
B、A lawyer’s unconditional guarantee of satisfaction makes clients suspect that the lawyer needs to find new clients quickly to increase the firm’s income.
C、A business consultant’s unconditional guarantee of satisfaction is undermined when the consultant fails to provide all of the services that are promised.
D、An architect’s unconditional guarantee of satisfaction makes clients wonder how often the architect’s buildings fail to please clients.
E、An accountant’s unconditional guarantee of satisfaction leads clients to believe that tax returns prepared by the accountant are certain to be accurate.
答案
D
解析
The best answer is D. Lines 14-17 state that an unconditional guarantee “may, paradoxically, cause clients to doubt the service firm’s ability to deliver the promised level of service.” In D, an architect’s unconditional guarantee leads prospective clients to wonder whether previous clients have been satisfied with that architect’s work, a situation that exemplifies the paradox described in the passage. Choice A describes a problem that would occur after a service has been rendered. Similarly, in C, a guaranteed service has actually been judged unsatisfactory. Choice B exemplifies the situation described in lines 18-19 of passage: guarantees may suggest that a firm is “begging for business.” Choice E is incorrect because it presents a situation that is the reverse of the potential problem mentioned in the passage.
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