首页
登录
职称英语
[originaltext]W: Good afternoon. Linda speaking. How can I help you?M: Oh, hel
[originaltext]W: Good afternoon. Linda speaking. How can I help you?M: Oh, hel
游客
2023-12-23
40
管理
问题
W: Good afternoon. Linda speaking. How can I help you?
M: Oh, hello. At last! I was just about to ring off.
W: I am sorry about that. The waiting system is a bit frustrating, isn’t it? It’s the only way we can offer our 24-hour service, you see.
M: Yeah. yeah. Look, it’s about the computer I bought off you two weeks ago ...
W: Yes, what seems to be the problem?
M: Well, I was transferring my files to it from my hard disk drive and it’s lost the lot. Everything!
W: OK, now don’t worry. I’m sure we can sort something out. The computer has lost all your data, you say?
M: Yes. And it’s wiped everything off the hard disk drive as well! My whole life, my whole life was in those files
W: Oh, my’ goodness! Are you sure? Sounds like the problem’s with your hard disk drive.
M: Of course I’m sure! And there’s nothing wrong with my hard disk drive. I’ve had it for years!
W: OK. I can understand how upset you must be. Now I don’t think we can deal with this on the phone, so I’ll arrange to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?
M: Er, yes, it’s... here it is... it’s SF11-003. By the way, I’ll be expecting a total refund and compensation if this can’t be fixed!
W: Unfortunately, we’re not authorized to give refunds, but what I can do is send you a brand-new computer. How would that be?
M: This is supposed to be a brand-new computer. You think I want another one of these, after what the last one did?
W: Well, let’s see what our engineer can do. Hopefully it’s not quite as bad as you think. Now, I’ve got your name and address here in your customer file. It’s Mr Chatterton at Oxford OX2 6BI, right?
M: Yes.
W: Right, Mr Chatterton. We’ll have an engineer with you this afternoon. Is that OK?
M: Er. well. I suppose. . .
W: Good. Glad to be of assistance. Is there anything else I can help you
M: Hm? Oh. no.
W: Well, best of luck this afternoon. I hope we can solve the problem for you.
M: Well, thanks, goodbye.
Question No. 27 Why is the man telephoning?
Question No. 28 What is the man’s problem?
Question No. 29 How does the woman try to help?
Question No. 30 Which of the following is NOT true, according to the conversation?
选项
A、The man has been making the call for some time.
B、The woman works with a 24-hour service.
C、The engineer will retrieve all the data for the man.
D、The man has just bought a brand-new computer.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3297059.html
相关试题推荐
[originaltext]下面你将听到的是一段有关中国教育改革与发展的讲话。党的十一届三中全会以来,随着党和国家工作重点转移到以经济建设为中心。
[originaltext]下面你将听到的是一段有关海洋的讲话。海洋是全球生命支持系统的一个不可缺少的组成部分。海洋不仅是自然资源的宝库,同时也是我
[originaltext]下面你将听到的是一位外国友人在中国一所大学的讲话。Iwouldliketothankyou,Mr.Pres
[originaltext]下面你将听到的是一段有关旅游的讲话。旅游是一项集观光、娱乐、健身为一体的愉快而美好的活动。旅游业随着时代进步而不断进步。
[originaltext]下面你将听到的是一段有关中美交流的讲话。中美两国建交以来,人民之间的交往不断扩大。两国已缔结了33对友好省州和123对姊
[originaltext]下面你将听到的是一段有关文化方面的讲话。Whatweneedisa"CultureofTolerance"
[originaltext]下面你将听到的是一段有关减轻债务的讲话。Iwanttodaytosetdebtreductioninth
[originaltext]下面你将听到的是一段有关金融改革的讲话。我国金融改革的不断深化将为外资银行与中资银行的合作带来新的机遇。银监会鼓励外资银
[originaltext]下面你将听到的是一位中国官员在世界经济论坛年会上的一段讲话。主席先生,女士们、先生们:目前,国际形势正处于深刻变化之
[originaltext]下面你将听到的是一段有关气候变化的讲话。TheevidencethattheEarth’satmosphere
随机试题
TherelationshipbetweenlanguagelearningstrategypreferencesandEngli
OurplannedvisittotheUnitedKingdom______becausewewereunabletogetthev
Thegreatestrecentsocialchangeshavebeen【C1】______thelivesofwomen.
杭州是浙江省的省会城市,是浙江省的政治、经济和文化中心。杭州历史悠久,是中国著名的七大古都之一。杭州也是著名的旅游城市,被誉为人间天堂(paradise
3个月内小儿不宜喂淀粉类食物的原因是A.口腔黏膜柔嫩 B.唾液腺发育不成熟
共用题干 G8SummitLeadersoftheGroupofE
强心苷常用的解毒方法是A.使用钙盐B.使用镁盐C.使用钠盐D.使用钾盐E.使用铝
以下治疗焦虑症的药物中,属于抗焦虑药的是A:阿普唑仑 B:帕罗西汀 C:文拉
A.氟氯烷烃 B.丙二醇 C.PVP D.枸橼酸钠 E.PVA气雾剂中的
某有限责任公司是一家刚刚成立的家电企业,拟召开首次股东会会议讨论相关事宜。根据我
最新回复
(
0
)