首页
登录
职称英语
[originaltext]Avi Arditti(M) Lida Baker(W)Now, listen to Part One of the
[originaltext]Avi Arditti(M) Lida Baker(W)Now, listen to Part One of the
游客
2023-12-02
12
管理
问题
Avi Arditti(M) Lida Baker(W)
Now, listen to Part One of the interview.
M: I’m Avi Arditti, and this week on Wordmaster:(1)a lesson in complaining, English teacher Lida Baker is with us from Los Angeles to discuss this topic. Welcome, Lida.
W: Thanks. Well, as far as I know, the first part of any complaint is a factual statement about what the problem is.(2)But there’s another part to learn that’s more important. There are students from a lot of cultures where this cultural behavior we have in the United States of being very straightforward about what we think and what we want—that’s the part that would be a lot harder for them than the linguistic part of complaining, which is just saying "here is the problem.
M: It’s OK in the United States to complain, it’s OK to take a product back to a store, and I think this is something that a student would have to understand before he or she could actually put the complaint into action. But Lida, how would you put this into context, into a classroom? How would you teach?
W: I think in teaching,(3)the first step is providing that cultural background, such as the return policy of a store,(4)and understanding that it isn’t the same from one store to the next. I had an incident a few weeks ago where I bought some clothes for my daughter from a store where I just assumed that if they didn’t fit her, because she wasn’t with me at the time, I just assumed that if they didn’t fit I could bring them back. And they didn’t fit, and I went back to the store, and to my utter surprise this store would not return my money. It would only give me a store credit or allow for an exchange. And I was very shocked because I was used to shopping in stores that provided you with a full refund for your money.
M: What did you say to the clerk? I’m curious, how did you handle that?
W:(5)I expressed my surprise. But at the same time, I reminded myself that this is not—you know, the clerks are the people in the first line of fire. But we have to remember that they are not the ones who set the store policy.
This is the end of Part One of the interview. Questions 1 to 5 are based on what you have just heard.
1. What is the interview about?
2. What is more difficult for students when learning to complain?
3. What is the first step in teaching how to make a complaint?
4. Why did Lida Baker mention her experience returning her daughters’ clothes?
5. What was Lida’s attitude towards the clerk who refused to refund the clothes for her?
选项
A、She was mad at him.
B、She thought he was at fault.
C、She was infuriated with his attitude.
D、She reminded herself that he was not to blame.
答案
D
解析
本题设题点在对话回答处。根据句(5)可知,Lida表现出惊讶,但提醒自己这并非是售货员的错,毕竟商店的规定不是他制定的,因此[D]为答案。
转载请注明原文地址:https://tihaiku.com/zcyy/3237874.html
相关试题推荐
[originaltext]Now,listentoPartTwooftheinterview.M:So—butoneoftheco
[originaltext]Now,listentoPartTwooftheinterview.M:So—butoneoftheco
[originaltext]M:WhentheonemanisSteveJobs,it’saquestionwellworthask
[originaltext]M:WhentheonemanisSteveJobs,it’saquestionwellworthask
[originaltext]Now,listentoPartTwooftheinterview.Wl:Therehasbeenaba
[originaltext]Now,listentoPartTwooftheinterview.Wl:Therehasbeenaba
[originaltext]Now,listentoPartTwooftheinterview.Wl:Therehasbeenaba
[originaltext]Now,listentoPartOneoftheinterview.Wl:MalalaYousafzai,t
[originaltext]Now,listentoPartOneoftheinterview.Wl:MalalaYousafzai,t
[originaltext]Now,listentoPartOneoftheinterview.Wl:MalalaYousafzai,t
随机试题
A、Hestilllivedinhiscollegedormroom.B、Hemadealivingbysellingwinebo
在战争制胜问题上,()是决定因素,无论时代条件如何发展,战争形态如何演变,这一
下列属于普通年金形式的项目有()。A.定期定额支付养老金 B.偿债基金 C.
某企业五年前利用贷款购置设备,贷款1500万元,年利率7%,第5年年末一次还本付
斜拉桥主跨振型排序与简支梁的基本一致。
从所给四个选项中,选择最合适的一个填入问号处,使之呈现一定的规律性: A.
肝素静脉给药的原因是A.口服首过效应消除明显B.大分子并带大量负电荷C.胃中易被
在个人住房贷款业务中,贷后管理工作不包括()。A.合同签约 B.贷款档案
全面依法治国,需要解决法治建设不适应、不符合推进国家治理体系和治理能力现代化目标
2018年6月6日,甲公司在P银行开立主办账户,并与其签订协议开通
最新回复
(
0
)