首页
登录
职称英语
[originaltext]M: You know what, I have here an example of a complaint letter. T
[originaltext]M: You know what, I have here an example of a complaint letter. T
游客
2023-11-27
8
管理
问题
M: You know what, I have here an example of a complaint letter. This is on the Sarasota, Florida, public school system’s website, and it was written to this clothing company. And this is a letter about some shoes, and it begins To Whom It May Concern: On September 20, I ordered by phone a pair of brown leather Peace Mules for $36.99, which includes $4.99 for shipping and handling. When they were delivered to my home, the package was wet and the leather shoes were ruined. I am returning the shoes. I realize the shipping and handling fee is non-refundable, but I would like the original amount of $32 to be refunded. Thank you for your attention to this matter. Sincerely...? and she signs it here. So what do you think of that?
W: I think that’s a perfect letter of complaint. She states what the problem is. She states what correction she would like the company to make. The tone is neutral; she doesn’t come across as angry or demanding. It’s short, you know, there’s nothing extra there, so that the person reading the letter doesn’t have to go hunting through the letter for what it is that happened and what the person wants. And getting back to the classroom now, if we wanted to give our students experience learning how to write letters of complaint, we would show them several examples. We would then give them a situation in which there was something to complain about, and we would ask them to write a similar letter using one of the models that we’ve provided, like the one that you’ve just read. What is much harder, of course, is for people to get experience complaining verbally in person. And so once we have demonstrated several scenarios in which complaining takes place, and we’ve analyzed the language and structures that go into complaining, the final step— and perhaps the most important one— is to give students practice complaining in a sheltered environment, in other words, in the classroom. And I would do that by means of role-playing.
M: Lida Baker teaches English and writes textbooks in Los Angeles, California. And that’s all for this week. Thank you for your valuable advice, Lida.
W: You are welcome.
This is the end of Part Two of the interview.
Questions 6 to 10 are based on what you have just heard.
6.In the example of the letter of complaint, how much does the writer want to be refunded?
7.What does Lida think of the example of the letter of complaint?
8.What is considered unnecessary in a letter of complaint?
9.What is the most important step in teaching how to write letters of complaint?
10.What kind of books does Lida write?
选项
A、Novels.
B、Essays.
C、Textbooks.
D、News reports.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/3223218.html
相关试题推荐
[originaltext]W:Whatdoyouthinkiscontributingtothisproblem,Neil?Arep
[originaltext]W:Whatdoyouthinkiscontributingtothisproblem,Neil?Arep
[originaltext]W:Whatdoyouthinkiscontributingtothisproblem,Neil?Arep
[originaltext]W:WelcometoMotoringWeek.MynameisBethWilliams.Today,we
[originaltext]W:WelcometoMotoringWeek.MynameisBethWilliams.Today,we
[originaltext]M:Howdifferentwouldyouimaginethelearningofasecondlangu
[originaltext]M:Howdifferentwouldyouimaginethelearningofasecondlangu
[originaltext]M:TodaywehaveProfessorSnowinourstudio.She’sanexperton
[originaltext]M:TodaywehaveProfessorSnowinourstudio.She’sanexperton
[originaltext]M:TodaywehaveProfessorSnowinourstudio.She’sanexperton
随机试题
校对题:通读并纠正校样中的错误。(本题20分)
影响可燃气体爆炸极限的因素不包括()。A.初始温度 B.初始压力 C
档案行政诉讼的基本原则可以分为一般原则和特有原则,其中特有原则包括以下内容:(
下列不属于项目管理特点的是()。A.组织的临时性和开放性 B.创新性 C.高
模仿是在_____的基础上进行的。
共用题干 朱某以正常市场价格200万元购买了一套建筑面积为160㎡位于一层的商
对于某一系统而言,它既是由一些次系统(要素)组成,它自身又是更大系统的超系统(要
“禁止合闸,线路有人工作!”标示牌式样字样为()。(A)红底黑字(B)黑底红
机动车辆第三者责任险的责任免除项目包括( )。 A.被保险人所有或代管的财
()不属于我国社会政策的主要领域。A.军事政策 B.住房保障政策 C.
最新回复
(
0
)