首页
登录
职称英语
Thismanis______. [originaltext]M: Good morning. I purchased a computer from you
Thismanis______. [originaltext]M: Good morning. I purchased a computer from you
游客
2023-11-19
35
管理
问题
Thismanis______.
M: Good morning. I purchased a computer from your company last month. Unfortunately, I’m not satisfied with my new computer. I’m having a lot of problems.
W: What seems to be the problem?
M: I’m having problems with my Internet connection, as well as repeated crashes when I try to nm my word- processing software.
W: Did you read the instructions that came with the computer?
M: Well, yes. But the trouble-shooting section was no help.
W: What happened exactly?
M: Well, the Internet connection doesn’t work. I think the modem is broken. I’ d like a replacement.
W: How were you using the computer when you tried to connect to the Internet?
M: I was trying to connect to the Internet! What kind of question is that?!
W: I understand you’re upset, sir. I’m just trying to understand the problem. I’m afraid it’ s not our policy to replace computers because of glitches,
M: I bought this computer with the software pre-loaded. I haven’t touched anything.
W: We’re sorry that you’ve had a problem with this computer. Could you bring in your computer? I promise you we’ll check the settings and get back to you immediately.
M:OK, that will work for me.
选项
A、quarreling with the woman
B、finding faults of with the product
C、complaining about the service
D、seeking technical help
答案
D
解析
此题是主旨大意题,对话内容是顾客向客服经理抱怨电脑故障,要求换货,最后同意维修,其实是为解决问题而来寻求商家帮助的,因此最佳答案是D。
转载请注明原文地址:https://tihaiku.com/zcyy/3199335.html
相关试题推荐
Whatwastrueofthedemonstrators?[br][originaltext](28[C])Some150Sou
Whatwastrueofthedemonstrators?[br][originaltext](28[C])Some150Sou
Whatisthemainsubjectoftheconversation?[br][originaltext]M:I’mreally
Whatisthemainsubjectoftheconversation?[br][originaltext]M:I’mreally
Whatisthemainsubjectoftheconversation?[originaltext]M:I’mreallysorry,
Whatisthepurposeoftheconversation?[originaltext]M:Willthatbecashorc
_______rankssecondamongleadingtourismnations.[br][originaltext] Thereh
_______rankssecondamongleadingtourismnations.[br][originaltext] Thereh
_______rankssecondamongleadingtourismnations.[originaltext] Therehasbee
WhatwouldhappentotheArgentineofficers?[originaltext]Around44military
随机试题
PerhapsonlyalittleboybeingtrainedtobeawizardattheHogwardsschoo
Whateverdidwedobeforetheinventionofthezipper?In1893theworld’sfirst
《水利水电工程地质勘察规范》(GB50487-2008)附录D规定,初判时,浸没
近年来,天津新建的()等,已成为爱国主义教育基地和青少年科技教育场所。A.周恩
证券业从业人员不得从事()。 Ⅰ.隐匿、伪造、篡改或者毁损交易记录 Ⅱ.利
下列关于个人汽车贷款发放的说法,错误的是()。 A.贷款发放条件落实后,贷款
(2021年12月真题)某期货公司注册资本为1亿元,甲公司出资560万元,为其第
下列各项中,属于成本计算方法的有( )。 A.品种法 B.分类法 C.定
患者女性,26岁,于2000年4月20日因“出血性休克、宫外孕”急诊手术。入手术
旁站监理员发现施工单位在主体结构的施工中有违反工程建设强制性标准的行为,有权()
最新回复
(
0
)