首页
登录
职称英语
I have had just about enough of being treated like a second class citizen,
I have had just about enough of being treated like a second class citizen,
游客
2023-11-14
34
管理
问题
I have had just about enough of being treated like a second class citizen, simply because I happen to be that put upon member of a society--a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I’m convinced that things are being run solely to suit the firm, the system, or the union. There seems to be an insidious motto for so-called "Service" organizations--Staff before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there weren’t enough staff on duty to man all the service grilles or checkout counters? Surely in these days of high unemployment it must be possible to recruit cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that unshrounding all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low".
It’s the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining moms close earlier or menu choice is curtailed. As for us guests ( and how the meaning of that word has been whittled away), we just have to put up with it. There’s also the nonsense of so many friendly hotel night porters having been phased out in the interests of "efficiency" ( i. e. profits) and replaced by coin guzzling machines which dispense everything from lager to laxatives. Not to mention the creeping menace of the tea-making kit in your room: a kettle with an assortment of teabags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I don’t , especially when I am paying for "service".
Can it be halted, this erosion of service, this growing attitude that the customer is always a nuisance? I fervently hope so because it’s happening, sadly, in all walks of life.
Our only hope is to hammer home our indignation whenever and wherever we can and, if all else fails, bring back into use that other, older slogan, and Take Our Custom Elsewhere. [br] The writer feels that nowadays a customer is ______.
选项
A、the recipient of privileged treatment
B、unworthy of proper consideration
C、classified by society as inferior
D、the victim of modern organizations
答案
D
解析
作者在文章第一句即表示了对作为顾客所受到的待遇的不满。并在这段指出服务机构以自己利益为本,而不为顾客着想。选项A、 B与本文意思正相反。选项C与文中事实不符,是对文中第一句的错误理解。
转载请注明原文地址:https://tihaiku.com/zcyy/3185510.html
相关试题推荐
Shewasalwaysfriendlytohis______officers.A、secondaryB、minorC、subordinateD
Threehoursoughttobeenoughtime,______?A、oughtn’tthreehoursB、didn’tthey
Inthesecondroundoftheeliminationmatch,thatfamousathletewas______and
Iwishyou’dwrite______forustoreadit.A、enoughclearlyB、clearlyenoughC、as
Itisvitalthatenoughmoney______tofundtheproject.A、becollectedB、mustbe
Inrecentyears,second-handtransactionhasbeenquitecommon.Inthemarke
Ihavehadenoughcake.Wouldyoulike_____?A、onemoreB、somemoreC、anymoreD、
Cancerissecondonly______heartdiseaseasacauseofdeath.A、ofB、toC、withD
Howoldareseniorcitizens?[br][originaltext]Peopleovertheageof65
Howoldareseniorcitizens?[originaltext]Peopleovertheageof65inthe
随机试题
他没有留下地址就匆匆忙忙地走了。Hehurriedaway,withoutleavinghisaddress.
Whatdopeopleusuallypostonsocialmedia? Well,there’snothingtheywouldn’
Hecametothiscountryforpromotingfriendship______formakingmoney.A、othert
热带肺嗜酸性粒细胞增多症是指A.蛔蚴移行至肺脏所引起 B.钩蚴移行至肺脏而引起
下列砂浆中,不能采用湿拌方式生产的是( )A.抹灰砂浆 B.地面砂浆 C.特
信用衍生产品是用来转移/对冲信用风险的金融工具,商业银行经常用到的信用衍生产品包
莱菔子的现代应用A.动脉粥样硬化B.便秘C.上消化道出血D.脑血栓E.溃疡性结肠
在ABC分析法中,B类问题的特点是项目数量一般,发生次数也相对少一点,约占投诉总
下列权利中,著作权人可以转让的是( )。A.署名权 B.发行权 C.修改权
我国最大的个人征信数据库为( )。A.中华人民共和国财政部建立的个人征信系统
最新回复
(
0
)