首页
登录
职称英语
Why is every company so much interested in the process of customer satisfact
Why is every company so much interested in the process of customer satisfact
游客
2023-11-11
37
管理
问题
Why is every company so much interested in the process of customer satisfaction? The answer is rather simple—the customer purchases the good or in other words gives monetary【C1】______ of the good he chooses. The more customers purchase—the better is for the company, as its capital growth.【C2】______the growth of the number of customers is【C3】______for each company.
As the level of satisfaction【C4】______from customer to customer, it is important for each company to have specific components of customer satisfaction in order to【C5】______ a mass satisfaction result. Proper components are the【C6】______of customers purchasing from a company and【C7】______ their purchase decision over again, as customer satisfaction and loyalty are the direct reflections of the brand loyalty factors, certain emotional【C8】______ or other external reasons. Measuring the level of customer’s satisfaction is rather hard and the results may be sufficiently【C9】______. Customer satisfaction constantly needs a target to be aimed at,【C10】______the " requirements " of the contemporary customer change from day to day.
【C11】______the "satisfaction" information is obtained by the means of either telephone or an Internet-survey. It【C12】______be noted that these two ways of obtaining information are the major marketing prediction【C13】______. Such surveys are rather accurate and reveal the customer loyalty of each【C14】______ company. Customer satisfaction measurements help the companies build their customer-strategies based on the strengths and the weak spots of each good that【C15】______it from obtaining high level of customer’s satisfaction and loyalty.【C16】______of the customer’s loyally revealed on the early stages of satisfaction measurements helps to【C17】______a good to a more corresponding market position.【C18】______ customer’s loyalty has one other important element【C19】______ is the knowledge of what customers think about the brand, the brand’s specific product and results【C20】______a correct marketing strategy decision-making. [br] 【C1】
选项
A、equivalent
B、substitute
C、institution
D、reservation
答案
A
解析
名词辨析题。句意为:答案十分简单,即顾客购买货物,或者换言之,为他挑选的货物付出金钱等价物。根据原文和相关背景知识,人们在购买货物的时候需要付钱,而钱的数量应是与货物等价的,因此选择equivalent“等价物”。institution“机构”和reservation“储备”显然不符合上下文语境,可先排除;而substitute“替代品”是指功能和用途上可互棚替换的东西,并不是价值相当的物品,因此也不合句意,应排除。
转载请注明原文地址:https://tihaiku.com/zcyy/3177429.html
相关试题推荐
Communicationistheprocessof______amessagefromasourcetoanaudiencevia
Wecanlearnfromtheresultofthepollthatcustomersspend[br][originaltex
Wecanlearnfromtheresultofthepollthatcustomersspend[br][originaltex
Whatcanweinferaboutthecompany?[br][originaltext]W:Aftertheexpansion
By1950,theresultsofattemptstorelatebrainprocessestomentalexperie
By1950,theresultsofattemptstorelatebrainprocessestomentalexperie
Doctorsareinterestedinusinglasersasasurgicaltoolinoperationsonpeopl
[audioFiles]audio_ezfm_0019(20104)[/audioFiles]Isyourfamilyinterestedi
Whichofthefollowingisthereasonforpeople’sdissatisfactionwithtradition
Accordingtotheelectriccompanyofficials,theprojectisexpectedtobecompl
随机试题
Fordecades,thetelevisionwastheflagshipofanyconsumer-electronicspro
UsingYourTumble-Drier(滚筒烘干式洗衣机)ControlsTimer(计时器)Con
Throughouthistorythebasicunitofalmosteveryhumansocietyhasbeenthe
A
下列哪几种情形应按假药论处A.变质的。被污染的 B.国务院药品监督部门规定禁止
注册商标有效期满,需要继续使用的,商标注册人应当在期满前()内按照规定办理续
女性,55岁,白带多,接触性出血3月余,3年前曾因宫颈糜烂行宫颈冷冻治疗,妇科检
患者男,32岁。胸部撞伤后30分钟,自觉右胸疼痛。查体:脉搏80次/分,血压12
一旦发生心室颤动应立即给予的处理是<P>A.刺激咽部引起呕吐反射<br>B.按压
()是指用某客户的应收款冲抵某供应商的应付款项。A、应收冲应收 B、预收冲应收
最新回复
(
0
)