首页
登录
职称英语
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
游客
2023-10-22
62
管理
问题
M: Hello, is that EYG Company?
W: Yes. Susan Brown is speaking. How can I help you?
M: Actually, I’m calling to make a complaint.
W: What’s the problem? What has happened?
M: Mrs. Brown, I’m calling from HSM Company. Two weeks ago, we ordered 50 of your BD205 laser jet printers.
W: Okay, I know that transaction (交易). We shipped them two weeks ago immediately after we got your order. Haven’t they arrived?
M: That’s the problem. They have arrived, but they’re the wrong model.
W: Really? I’m sorry to hear that.
M: Yeah. You sent the QR224 model. That model is incompatible (不相配的) with our computer system.
W: I’m sorry. I’ll look into it and try to get it corrected for you as quickly as possible.
M: I hope so.
W: Sir, do you have the invoice (发票,发货清单) number?
M: Yes, I have a fax of the invoice right here.
W: Good. Please fax me the invoice.
M: OK.
W: Ah, I see. There certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?
M: Not at all. I’m anxious to get this straightened out.
W: Well, I’ve discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse (仓库,货栈).
M: You shouldn’t commit such a mistake.
W: I apologize for our mistake. That resulted in the wrong shipment.
M: A terrible mistake. What do you suggest for a settlement?
W: We’ll airfreight the correct printers immediately.
M: OK. I think you should pay this time’s shipment.
W: Yeah, since it’s our error, we’ll pay the freight charges.
M: That’s good of you. My home office will be glad to hear it.
W: I’m very pleased we were able to get to the bottom of this so quickly. Just ship back the wrong printers, and our company will pick up those charges too.
M: Thank you so much.
W: That’s all right.
M: I’m glad you can solve the problem so quickly.
W: Thank you for your understanding. We hope to provide you with good service.
M: Me too.
W: I’ll call you after we airfreight the correct printers. What is your phone number?
M: My number is 627-555-3234.
W: Okay. I’ll call you. Thank you again for your patience. Goodbye.
M: Bye.
1. Where is the conversation held?
2. What is wrong with the printers?
3. What is the solution to the problem of wrong shipment?
4. How does the man feel about the suggestion for the settlement?
5. What is the man’s phone number?
选项
A、672-555-3234
B、627-355-3234
C、627-555-2224
D、627-555-3234
答案
D
解析
由原文可知,男士的电话号码是:627-555-3234。故答案为D。
转载请注明原文地址:https://tihaiku.com/zcyy/3119921.html
相关试题推荐
Thefutureofthecompanyisatstake;manyofitstalentedemployeeshaveresig
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Helloandwelcometotoday’sprogram.I’mDavid.W:And
[originaltext]M:Helloandwelcometotoday’sprogram.I’mDavid.W:And
[originaltext]W:GoodmorningGrahamandwelcometotheshow.M:Goodmorning,
[originaltext]M:Goodmorning,DrHealy.Welcometo"TheyearstoCome".W:Tha
[originaltext]M:Goodmorning,DrHealy.Welcometo"TheyearstoCome".W:Tha
随机试题
Upuntilthattime,hisinteresthadfocusedalmost______onfullymasteringthe
ThenumberofInternetusersintheUnitedStateswasapproximatelyhowmanytim
Whatdoesthepassagemainlydiscuss?[br]Allofthefollowingaretrueofth
Sowhatcanbedonetopreventbackpainoccurringinthisveryimportantsec
患者,女,30岁,右上4残冠,已行根管治疗。在修复体的设计和选择时主要应考虑
()的网点机构位于适当的经济文化区域中,它们为高端客户提供一定范围内的金融定制服
轿车:汽车() A.植物:水果B.民法:法律 C.医院:护士D.行政
A.A相对B滑动,B平衡 B.A、B物块都平衡 C.A、B物块都要滑动 D
(2017年)某企业厂界背景噪声监测结果为50dB(A),企业两个声源单个开启时
某施工企业的建筑工地发生安全事故,王某在事故中受伤,该企业向统筹地区社会保险行政
最新回复
(
0
)