首页
登录
职称英语
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
[originaltext]M: Hello, is that EYG Company?W: Yes. Susan Brown is speaking. H
游客
2023-10-22
61
管理
问题
M: Hello, is that EYG Company?
W: Yes. Susan Brown is speaking. How can I help you?
M: Actually, I’m calling to make a complaint.
W: What’s the problem? What has happened?
M: Mrs. Brown, I’m calling from HSM Company. Two weeks ago, we ordered 50 of your BD205 laser jet printers.
W: Okay, I know that transaction (交易). We shipped them two weeks ago immediately after we got your order. Haven’t they arrived?
M: That’s the problem. They have arrived, but they’re the wrong model.
W: Really? I’m sorry to hear that.
M: Yeah. You sent the QR224 model. That model is incompatible (不相配的) with our computer system.
W: I’m sorry. I’ll look into it and try to get it corrected for you as quickly as possible.
M: I hope so.
W: Sir, do you have the invoice (发票,发货清单) number?
M: Yes, I have a fax of the invoice right here.
W: Good. Please fax me the invoice.
M: OK.
W: Ah, I see. There certainly seems to be a mistake. For some reason we shipped the wrong model. Would you mind waiting a few minutes while I check with our shipping department?
M: Not at all. I’m anxious to get this straightened out.
W: Well, I’ve discovered the source of the error. It seems your customer account number was incorrectly entered into our computer at the warehouse (仓库,货栈).
M: You shouldn’t commit such a mistake.
W: I apologize for our mistake. That resulted in the wrong shipment.
M: A terrible mistake. What do you suggest for a settlement?
W: We’ll airfreight the correct printers immediately.
M: OK. I think you should pay this time’s shipment.
W: Yeah, since it’s our error, we’ll pay the freight charges.
M: That’s good of you. My home office will be glad to hear it.
W: I’m very pleased we were able to get to the bottom of this so quickly. Just ship back the wrong printers, and our company will pick up those charges too.
M: Thank you so much.
W: That’s all right.
M: I’m glad you can solve the problem so quickly.
W: Thank you for your understanding. We hope to provide you with good service.
M: Me too.
W: I’ll call you after we airfreight the correct printers. What is your phone number?
M: My number is 627-555-3234.
W: Okay. I’ll call you. Thank you again for your patience. Goodbye.
M: Bye.
1. Where is the conversation held?
2. What is wrong with the printers?
3. What is the solution to the problem of wrong shipment?
4. How does the man feel about the suggestion for the settlement?
5. What is the man’s phone number?
选项
A、EYG will airfreight the right printers at once.
B、EYG will ship the right printers instantly.
C、EYG will airfreight the right printers next month.
D、EYG will ship the right printers next week.
答案
A
解析
原文中,女士提到,他们会马上将正确型号的打印机空运给男士。因此答案为A。
转载请注明原文地址:https://tihaiku.com/zcyy/3119919.html
相关试题推荐
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Goodmorning,everyone,andwelcometoourregularlecture
[originaltext]M:Helloandwelcometotoday’sprogram.I’mDavid.W:And
[originaltext]M:Helloandwelcometotoday’sprogram.I’mDavid.W:And
[originaltext]M:Helloandwelcometotoday’sprogram.I’mDavid.W:And
[originaltext]W:GoodmorningGrahamandwelcometotheshow.M:Goodmorning,
[originaltext]M:Goodmorning,DrHealy.Welcometo"TheyearstoCome".W:Tha
[originaltext]M:Goodmorning,DrHealy.Welcometo"TheyearstoCome".W:Tha
[originaltext]M:Goodmorning,DrHealy.Welcometo"TheyearstoCome".W:Tha
[originaltext]M:Goodmorning,DrHealy.Welcometo"TheyearstoCome".W:Tha
随机试题
MurielAliisthelandlordofa______brownstoneapartmentbuildinginBrooklyn.A
[originaltext]ThevillageofMarefinAlaskavotedonTuesdaytomovetothest
Breadandbutter______likedbyWesterners.A、isB、areC、wereD、beAbreadandbutt
Areyouasocialbutterfly,ordoyoupreferbeingattheedgeofagroupoffri
()确定了标准体制和标准化管理体制,规定了制定标准的对象与原则以及实施标准的要
脑脊液采集后应尽快送检,放置过久的变化不包括A.细胞变形 B.细胞破坏 C.
根据《工程造价咨询企业管理办法》,申请甲级工程造价咨询企业资质,企业出资人中注册
中国城市妇女前五位死因不包括A.心脏病 B.恶性肿瘤 C.自杀 D.呼吸系
由于Y公司专注于生产功能型饮料这一细分市场,使得其成功避开了与两家大型饮料公司的
9岁,学生。1日前因突起高热、剧烈头痛、恶心伴非喷射性呕吐1次入院。体检:神清,
最新回复
(
0
)