BA0059 to Cape Town Be out of flying hours and make an arrangem

I am sorry for the disruption to your journey today. Your flight is BA0059 to Cape Town on 27th August. When flying over Morocco, your aircraft diverted to Barcelona with a medical emergency. Consequently the cabin crew are legally out of flying hours to continue on to Cape Town. The service has therefore returned to Heathrow to allow for a change of crew.
    Your new departure time will be 6 : 00 p.m. on 28th August, arriving in Cape Town at 6:40 a.m. on 29th August.
    We have arranged accommodation for you at the Renaissance Hotel. Breakfast, lunch and a three-minute telephone call will also be provided for you.
    We suggest that you take your hold luggage with you when you go to the hotel. For your transport to the hotel, you will need to make your way to bus stop 15. This is located outside the main Terminal building.
    Transport back to Heathrow Terminal 4 has been arranged for 2:15 p.m. Please ensure you and your personal items are ready in the hotel lobby.
    Check-in will be available on Zone A from 3: 00 p.m. Passengers travelling in First or Club World may check-in at Zone D or the First check-in zone immediately adjacent.
    I don’t underestimate the inconvenience and frustration you have been caused. I can assure you we are doing our best to make your wait as comfortable and brief as possible. Thank you very much for your understanding.