首页
登录
职称英语
The most crucial way, however, of improving the labour cost structure at SAH (
The most crucial way, however, of improving the labour cost structure at SAH (
游客
2023-10-16
58
管理
问题
The most crucial way, however, of improving the labour cost structure at SAH (Sydney Airport Hotel)was to find better, more productive ways of providing customer service.SAH management concluded this would first require a process of "benchmarking"? The prime objective of the benchmarking process was to compare a range of service delivery processes across a range of criteria using teams made up of employees from different departments within the hotel which interacted with each other.This process resulted in performance measures that greatly enhanced SAH’ s ability to improve productivity and quality.The front office team discovered through this project that a high proportion of AHI (Australian Hotels Inc)Club member reservations were incomplete.As a result, the service provided to these guests was below the standard promised to them as part of their membership agreement.Reducing the number of incomplete reservations greatly improved guest perceptions of service.
The information collected was used to compare a range of service delivery __________ which, in turn, led to the development of measures that would be used to increase the hotel’ s capacity to improve productivity as well as quality.
选项
答案
processes
解析
由空缺前的“compare a range of service”可定位到该段第三句The prime objective of the benchmarking process was to compare a range of service delivery processes across…即基准测试过程的主要目标是利用酒店内不同部门的员工组成的团队,对一系列标准中的一系列服务提供流程进行比较,这些团队之间还可以相互交流。由此可知,本空应填processes。
转载请注明原文地址:https://tihaiku.com/zcyy/3103982.html
相关试题推荐
Manymythsandlegends,however______,oftenpossesagrainoftruth.A、delightf
Facedwithincreasingshortagesoflabour,especiallypersonnelwithspecial
Facedwithincreasingshortagesoflabour,especiallypersonnelwithspecial
Alovemarriage,however,doesnotnecessarily______muchsharingofinterestsan
Asfarasthestructureisconcerned,thehouseisn’t______thepricetheyareas
Dr.Andersonisawarethatwestillhave______longwaytogoinimprovinghuman
Themostcrucialway,however,ofimprovingthelabourcoststructureatSAH
Themostcrucialway,however,ofimprovingthelabourcoststructureatSAH
Themostcrucialway,however,ofimprovingthelabourcoststructureatSAH
Themostcrucialway,however,ofimprovingthelabourcoststructureatSAH
随机试题
Notice:Thissoftwareisdesignedtohelptheuserdeveloptheabilitytoth
[originaltext]25yearsago,RayAnderson,asingleparentwithaoneyear-o
论述乘数原理的形成过程和条件。
在宽度小于3m的内走道顶棚上设置探测器时,宜()布置。A.靠左 B.靠右
如图26所示电路为电压比较器,它的输入输出传输特性应该是图()。
下列关于五味子药理作用的叙述,错误的是A.镇静B.保肝C.调节免疫功能D.抗氧化
患者男性,23岁,因身体不适来院就诊,候诊时,突然感到腹痛难忍,患者面色苍白,出
谈话中应把握的要点是()。 A.征得求助者同意后可做笔录 B.谈话信息依靠临
基础心理学是研究()。 (A)正常成人心理现象的心理学基础学科 (B
下列关于光、电缆敷设说法错误的有()。A.光缆的曲率半径必须大于光缆直径的
最新回复
(
0
)