首页
登录
职称英语
The most crucial way, however, of improving the labour cost structure at SAH (
The most crucial way, however, of improving the labour cost structure at SAH (
游客
2023-10-16
13
管理
问题
The most crucial way, however, of improving the labour cost structure at SAH (Sydney Airport Hotel)was to find better, more productive ways of providing customer service.SAH management concluded this would first require a process of "benchmarking"? The prime objective of the benchmarking process was to compare a range of service delivery processes across a range of criteria using teams made up of employees from different departments within the hotel which interacted with each other.This process resulted in performance measures that greatly enhanced SAH’ s ability to improve productivity and quality.The front office team discovered through this project that a high proportion of AHI (Australian Hotels Inc)Club member reservations were incomplete.As a result, the service provided to these guests was below the standard promised to them as part of their membership agreement.Reducing the number of incomplete reservations greatly improved guest perceptions of service.
The information collected was used to compare a range of service delivery __________ which, in turn, led to the development of measures that would be used to increase the hotel’ s capacity to improve productivity as well as quality.
选项
答案
processes
解析
由空缺前的“compare a range of service”可定位到该段第三句The prime objective of the benchmarking process was to compare a range of service delivery processes across…即基准测试过程的主要目标是利用酒店内不同部门的员工组成的团队,对一系列标准中的一系列服务提供流程进行比较,这些团队之间还可以相互交流。由此可知,本空应填processes。
转载请注明原文地址:https://tihaiku.com/zcyy/3103982.html
相关试题推荐
Manymythsandlegends,however______,oftenpossesagrainoftruth.A、delightf
Facedwithincreasingshortagesoflabour,especiallypersonnelwithspecial
Facedwithincreasingshortagesoflabour,especiallypersonnelwithspecial
Alovemarriage,however,doesnotnecessarily______muchsharingofinterestsan
Asfarasthestructureisconcerned,thehouseisn’t______thepricetheyareas
Dr.Andersonisawarethatwestillhave______longwaytogoinimprovinghuman
Themostcrucialway,however,ofimprovingthelabourcoststructureatSAH
Themostcrucialway,however,ofimprovingthelabourcoststructureatSAH
Themostcrucialway,however,ofimprovingthelabourcoststructureatSAH
Themostcrucialway,however,ofimprovingthelabourcoststructureatSAH
随机试题
[audioFiles]audio_eusm_j24_001(20082)[/audioFiles]A、Anoperator.B、Asecretary.
Theunauthorized(未经授权的)copyingofcomputerprogramsbyAmericanbusinesses
PASSAGETWO[br]Whatdoestheauthormeanbysaying"Tiethefirststeptoatr
[originaltext]W:Ourbedroomneedscleaning.Shallwecleanitnow?M:Thanky
患者发热微恶寒,口渴咽干,干咳,舌干苔黄,脉浮数的临床意义是()A.伤暑证
齐墩果酸的结构类型是()。 A.螺旋甾烷型 B.β-香树脂醇型 C.α-香
具有器官特异性的肿瘤标志物是A.CEAB.CA19-9C.CA50D.CA15-
共用题干 (一)资料2013年1月初,某审计组对乙公司2012年度财务收支情况
间隔层主要设备配置要求()(A)220kV及以上电压等级的测控装置应独立配置
在营业线站线股道加宽拨移施工中,中线施工测量应以( )为基准进行控制。A.站线设
最新回复
(
0
)