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When was the customer survey conducted? It was conducted______. [br] [originalt
When was the customer survey conducted? It was conducted______. [br] [originalt
游客
2023-09-20
19
管理
问题
When was the customer survey conducted? It was conducted______. [br]
Now I’m going to tell you the result of [16]the customer survey we conducted last month. We got high marks from our customers about the quality of our products. [17]They felt our products were quite reliable and carried a lot of the features they expected in electronics. They especially liked the high-tech mobile phone which combines our mobile phone with a camera and MP3 player. However, customers were not satisfied with our customer service. They complained in the survey that [18]it took too long to settle their complaints. They also complained that [19]our service staff were not always friendly. By contrast, they wrote that many of our competitors have excellent customer service. This is the urgent task we have to deal with now. That’s why I’m ordering the customer service department to [20]come up with a plan within one week, and I also ask them to explain how they intend to improve our customer service.
选项
答案
Within one / a week
解析
题目询问客服部门要在什么时候制定一个计划,以改善服务质量。短文末尾提到了客服部门被要求在“一周内”制定好相关计划。因此,本题应填Within one/a week。
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