2. 职称英语
  3. [originaltext]W: Hello, Customer Service! Can I help you? M: Yes.(9) There see

[originaltext]W: Hello, Customer Service! Can I help you? M: Yes.(9) There see

游客2023-09-20  36
问题  
W: Hello, Customer Service! Can I help you?
M: Yes.(9) There seems to be something wrong with my electricity bill.
W: I’m sorry. Can you tell me your account number?
M: Certainly. It’s 66767.
W: 66767, Mr. Smith?
M: Yes.
W: What’s the problem?
M: I think I have been charged too much last month.
W: Why do you think so?
M:(10) We have been away on vacation for two weeks, but the bill is double that of the previous month.
W: Let me have a check. And I’ll see what I can do.
9. What does the man complain about?
10. Why does the man think he has been charged too much?
选项 A、He has already paid the bill.
B、He has moved to a new house.
C、He has been away for two weeks.
D、He has been abroad for the whole month.
答案 C
解析 细节辨认题。对话末尾，女士询问男士认为用电收费过多的原因，男士说他们出去度假两周，但电费却是上个月的两倍之多，由此可以确定C)“他两周时间不在家”为本题的答案。A)“他已经缴费”、B)“他已经搬家”和D)“他整个月的时间都在国外”均与对话内容不符，可以排除。
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