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[originaltext]M: May I help you?W: Yes, I would like to return these trousers.
[originaltext]M: May I help you?W: Yes, I would like to return these trousers.
游客
2023-09-18
19
管理
问题
M: May I help you?
W: Yes, I would like to return these trousers.
M: All right. Do you have your receipt?
W: Yes, here it is. I bought them last week.
M: And why are you returning them?
W: I bought them to go with a blouse of mine. But they don’t really match.
M: I see. Oh, wait, madam, I’m sorry. These trousers were on sales.
W: Yes, they were thirty percent off.
M: I’m sorry, but we don’t allow returns on sale items.
W: I know many stores have that policy. But I have returned sale items here before.
M: I’m sorry, but we usually don’t do it. It is our policy.
W: I just bought these trousers a week ago. And I am a regular customer here. Can you make an exception this time?
M: Well. Let me talk to the manager for a moment.
(10 minutes later)
M: Madam, the manager says I can do it this time.
W: Good, I’m a regular customer here. I am glad you can make an exception for me.
M: Please show me your receipt again.
W: Here it is.
8. What’s the discount of the trousers?
9. Why did the customer buy the trousers?
10. What’s the policy of that store?
选项
A、Do not argue with customers.
B、Do not change on sale items.
C、Do not bargain with customers.
D、Do not return on sale items.
答案
D
解析
本题的问题关键词是policy。对话中提到规定是don’t allow returns on sale items,即促销商品木得退换,因此选D。
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