首页
登录
职称英语
One of the odd things about some business oranizations is that they spend so
One of the odd things about some business oranizations is that they spend so
游客
2023-09-11
38
管理
问题
One of the odd things about some business oranizations is that they spend so much money to lure (吸引) new customers and spend so little to keep them after they’ve been landed. It just doesn’t make sense. Taking customers for granted is routine in some larger organizations, where mere bigness generates an attitude of indifference.
Loyal customers are an organization’s only protection against bankruptcy, and losing them because of neglect or indifference is downright sinful (可耻的). Not only do satisfied customers continue to fatten the till (钱袋), they often encourage others to buy. This is advertising that doesn’t cost a penny. And although there are always problems in giving good service to customers, maintaining their patronage (光顾) isn’t all that difficult. It’s matter of attitude, of believing that everyone who buys from you is entitled to the best treatment you can deliver. Plus giving just a little more than you have to.
We said there are always problems in giving good service to customers. The reason, of course, is that no organization is perfect, and there’s many a slip: unreasonable delays in filling orders, shipping the wrong merchandise, failing to answer letters promptly, and so on.
Sometimes these errors or failures can’t be helped. For example, if you can’t get parts because of material shortages or a transportation strike, customers may be denied the goods they’ve ordered. And not infrequently the customer is to blame—for example. Failing to clearly identify the article or service required.
Yet no matter who is at fault customers whom you value highly should generally be given the benefit of any doubt. Note that we said "customers whom you value hightly." The old saw (格言) that all customers should be treated alike is a myth. Customers who repeatedly place large orders and pay for them will naturally get more attention than those who buy infrequently and have to be badgered (纠缠) to pay what they owe. However, you have to make the assumption that all customers are good unless proved otherwise. [br] What does the author imply in the sentence "The old saw that all customers should be treated alike is a myth"?
选项
A、It’s not real that customers should be treated equal.
B、It’s not ture that all customers are treated equal.
C、Customers received equal treatment in the past.
D、It’s an old story that customers were treated equal.
答案
B
解析
题干信息位于文章最后一段第3句,结合下句中作者引用的事例,不难看出本句隐含意思为:并不是所有的顾客都会被公平对待。
转载请注明原文地址:https://tihaiku.com/zcyy/3004125.html
相关试题推荐
[originaltext]I’llstillbeworking.Butthingswillbedifferent.Withany
[originaltext]I’llstillbeworking.Butthingswillbedifferent.Withany
TOFOREIGNERS,fewthingsseemaspeculiarlyBritishasthehabitofsending
TOFOREIGNERS,fewthingsseemaspeculiarlyBritishasthehabitofsending
[originaltext]Youmaybeallthesethingsattheoffice,andmore.Butwhen
[originaltext]Youmaybeallthesethingsattheoffice,andmore.Butwhen
[originaltext]Youmaybeallthesethingsattheoffice,andmore.Butwhen
[originaltext]W:Mr.Matheson,I’mthebusinessconsultanttomakesomesuggest
[originaltext]W:Mr.Matheson,I’mthebusinessconsultanttomakesomesuggest
[originaltext]W:Mr.Matheson,I’mthebusinessconsultanttomakesomesuggest
随机试题
关于骨髓穿刺,正确的说法是A.抽出骨髓的瞬间有特殊感觉 B.镜下见到浆细胞组织
测试中肌肉耐力的度量应能综合()指标。A.重量 B.频率 C.持续
多年来的医学和心理学研究一致表明心理社会因素对个体的健康有着十分重要的影响。现代
天南星具有祛风止痉的功效,善于治疗的病证是A.肝阳上亢,肝风内动病证 B.热极
蟾酥的常用量是A.0.015~0.03g B.0.01~0.015g C.0
A.药物非临床研究质量管理规范 B.药品注册管理办法 C.实施批准文号管理的
A.停止手术,给予缩宫素和抗生素 B.静脉注射阿托品1mg C.全身抗生素治
2006-118.食滞胃脘证与胃脘气滞证的共同表现有 A.脘腹胀满疼痛B.恶
以下消化系统常用药物中,不易透过血一脑屏障的有A.西咪替丁 B.东莨菪碱 C
根据《建设工程监理规范》(GB/T50319-2013),属于专业监理工程师职
最新回复
(
0
)