2. 职称英语
  3. For this part, you are allowed 30 minutes to write an apology letter to a cu

For this part, you are allowed 30 minutes to write an apology letter to a cu

游客2023-08-09  32
问题     For this part, you are allowed 30 minutes to write an apology letter to a customer. You should write at least 150 words but no more than 200 words following the outline given below.
    一位顾客来信投诉在你们连锁商店买到了次等电视机。请以连锁商店销售经理的身份，给这位顾客写一封道歉信。信中应包含以下内容：
    1．确认收到客户的投诉信
    2．就公司销售的次品道歉
    3．做出赔付的承诺
选项
答案     Dear Sir,
    We’ve received your letter of complaint about the TV set you bought on August 8 in one of our chain stores. We are sorry to hear that and want you to know we share your concern.
    Consumer satisfaction is most important to us, and we sincerely regret that the TV set you bought from us is inferior. I notice that you have been a loyal customer of our company for many years, so you know that things like this do not happen quite often. We always enforce severe procedures to ensure products sold in our chain stores are of high quality. And the information you gave us about our product has aroused great attention of relevant company officials.
    Please return the TV set with packing to us. We will replace it with a new one at once and refund you me freight too.
    Again, we apologize for the inconveniences caused.
                                                                 Yours truly,
                                                    Manager of me Sales Department
解析     本文要求写一封信向投诉商品质量问题的顾客表示歉意。文章内容安排如下：
第一段确认收到投诉并表示歉意。
第二段向顾客做解释，强调公司重视顾客满意度和产品质量。
第三段做出调换承诺，并退还运费。
第四段再次表示歉意。
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