[originaltext]M: Good morning. Welcome to Bank of the USA. How may I help you t

M: Good morning. Welcome to Bank of the USA. How may I help you today?
W: Hi, I need to transfer some money to another account. It’s urgent.
M: OK. Have you made a wire transfer at our bank before?
W: No. I’ve never made a transfer before.
M: It’s alright. I will take you through the procedure. Are you transferring funds to a company or an individual account?
W: A company account. I need to pay a bill.
M: OK. I’ll need the name of the company and their bank routing number as well as their bank’s address and phone number.
W: I have all the information in this folder.
M: Well, you’ve come prepared. I have all the necessary materials, so we can go ahead and make the transfer right now. It’s a simple transaction, and we can process it today.
W: Oh, that’s such a relief. I didn’t want the payment to be overdue. Thank you so much.
M: It’s my pleasure. Is there anything else that I can do for you?
W: One more thing. I would like to withdraw my money and close my personal account now.
M: May I see your passbook?
W: Here you are.
M: This is a sizable sum. Is there any reason you are closing your account with us?
W: I will be leaving the city soon, so I have no need for this account.
M: I see. Well, for this amount I will have to get my manager’s approval.
W: No problem. I’ll wait over there.
M: Thank you. This should only be a few minutes. If you would like, there is coffee by those sofas over there.
W: No, thanks. Coffee makes me wired and I will be nervous enough carrying all that cash.
M: Our bank also offers customers security service. We will send a guard to accompany you to your destination if necessary.
W: Well, that is some consolation.
Questions 1 to 4 are based on the conversation you have just heard.
1. Why does the woman come to the bank?
2. When can they make the transaction?
3. Why does the man have to get his manager’s approval to close the woman’s account?
4. How does the woman feel after drinking coffee?