[originaltext]W: Yes, sir. Can I help you?M: Um yes. I bought this radio-casse

W: Yes, sir. Can I help you?
M: Um yes. I bought this radio-cassette player here a couple of weeks ago. Here’s the receipt.
W: Ahha. That’s fine. What seems to be the problem?
M: Well, it’s been nothing but trouble since I bought it.
W: OK. Just let me take a note of this. Err, radio-cassette player.
M: The first thing is one of the speakers doesn’t work properly. The sound is completely distorted with the radio or a tape.
W: Which one is it?
M: The right-hand one. Another problem is the left cassette player. It chews up tapes. It’s completely mined two of my favorite cassettes.
W: Oh dear. The speaker and the cassette player.
M: One of the cassettes was brand new, oh, and the rewind switch doesn’t work. Actually it never did.
W: OK. So there’s the fight-hand speaker...the cassette player and...urn, the rewind switch. Is that it?
M: No, I’m afraid not. The aerial doesn’t work properly. It’s stuck.
W: Hmm, I see what you mean. The handle is broken too.
M: Yes, I’d forgotten about that. It’s not very good, is it?
W: Err, no. But it’s under guarantee and we can repair it. Just give me your name.
M: Jonathan Hall.
W: And phone number.
M: My home number is 67532, work is 78549.
W: 78549. And it is the, urn, 11th of February.
M: Yes. That’s right.
W: OK. Mr. Hall. Here is your copy. We’ll give you a ring when it’s ready.