首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2023-07-23
29
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S2】
选项
答案
D
解析
原文中后面的宾语standard 需要一个与之匹配的动词,来表示制订一套新的服务标准。set a new standard 为一固定词组,符合本题的要求。
转载请注明原文地址:https://tihaiku.com/zcyy/2863484.html
相关试题推荐
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
[originaltext]Inrecentyears,manyAmericansofvariousageshavebecomei
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
随机试题
春节是中国最重要的节日,根据传统习惯,每年农历十二月二十四日在墙上和窗户上粘贴年画是庆祝的开始。这些年画能够表达人们的欢乐和对来年的期待。传统
IdentityTheftA)Identitytheftandidentityfrauda
饭店计划的主要指标包括什么?
B
根据治涝效益进行工程等别划分,当治涝面积在60万~15万亩时,工程属于()等
患者,女性,21岁。"咳嗽、痰中带血2天",午后手足心发热、盗汗、心悸。胸片示右
手太阴肺经的输土穴是()A.少商 B.鱼际 C.太渊 D.列缺 E
腹股沟斜疝与直疝在解剖上的区别中,下列哪项是正确的A.斜疝疝囊在精索后方,直疝在
以()群众使用为原则,因地制宜提出村域基础设施和公共服务设施的选址、规模、
建设工程施工质量事故的处理程序中,事故处理报告的内容不包括( )。 ?A.事故
最新回复
(
0
)