首页
登录
职称英语
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
In recent yearn, Israeli consumers have grown more demanding as they’ve beco
游客
2023-07-23
28
管理
问题
In recent yearn, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone ,one in ten citizens will go abroad.【S1】______to higher standards of service elsewhere. Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are【S2】______a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling【S3】______customers to "Have a nice day" has【S4】______on all over Israel. "Nobody wakes up in the morning and says, ’ Let’s be nicer, ’"says Itsik Cohen ,director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls" the revengeful(报复的)consumer. "When the government【S5】______up competition with Bezap, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People wanted to【S6】______for all the years of bad service. "The electric company, whose monopoly may be short-lived, has suddenly stopped requiting users to wait half a day for a repairman. Now, appointments are【S7】______to the half-hour. The【S8】______El A1 Airlines, which is already at auction(拍卖),has【S9】______its employees to emphasize service and is boasting about the results in an ad. campaign with the slogan, "You can feel the change in the air. "For the first time, praise【S10】______complaints on customer survey sheets.
A)disclosed B)exposed C)settling
D)setting E)opened F)scheduled
G)retained H)retrained I)restrained
J)graceless K)campaign L)outnumbers
M)revenge N)caught O)departing [br] 【S2】
选项
答案
D
解析
原文中后面的宾语standard 需要一个与之匹配的动词,来表示制订一套新的服务标准。set a new standard 为一固定词组,符合本题的要求。
转载请注明原文地址:https://tihaiku.com/zcyy/2863484.html
相关试题推荐
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
Inrecentyears,therehasbeenanincreasingawarenessoftheinadequacies
[originaltext]Inrecentyears,manyAmericansofvariousageshavebecomei
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
Arecentfilm"TheGodsMustBeCrazy"【B1】______thesocialchangethatcanr
随机试题
[originaltext]TheNationalAssociationofCollegesandEmployerscollectsi
Whichofthefollowingquestionsdoesthepassageanswer?[br]Whatdoesthephr
Question:Myninth-gradeartteacherdoesn’tgiveanygradeabove94%becaus
[originaltext]M:HiJane,pleasecomeinandtakeaseat.W:Well,youwouldli
(2021年真题)李先生收到一笔10W的稿酬后,到某银行网点向大堂经理陆经理咨询
患者男,42岁。突发寒战高热,膝关节红肿热,压痛明显,活动受限,临床诊断化脓性关
患者,男,46岁,近1年来反复出现左鼻旁、左颊部、左侧下唇短暂剧烈电灼样疼痛,最
在抵押合同中,某些抵押财产应当办理抵押物登记手续。抵押权自登记之日起设立的包括(
在进行工程项目费用控制时,可以立即判断费用超支应采取纠偏措施的情况有( )。A.
使用时限距注册专业有效期或建造师满65周岁不足()天的,使用时限截止日期以注册
最新回复
(
0
)