首页
登录
职称英语
With many European economies showing slow growth, the retail sector is comin
With many European economies showing slow growth, the retail sector is comin
游客
2023-07-16
58
管理
问题
With many European economies showing slow growth, the retail sector is coming under increasing pressure to improve its service and do more to meet consumers’ demands.
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the disorder of African markets, the way we shop shows the way we see ourselves and our relationships with other people.
Recent economic hardship has given the consumer increased power in Europe as retailers fight to win their share of reduced disposable income. This has meant falling prices, plenty of special offers and a re examination of what customer service really means. People often paint to America as an example of sophisticated customer service. In restaurants in the south of the U. S. A., for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction. Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife." It is a question of expectations. Different nationalities expect different types of service.
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily dependent on commission and tips, they have more motive to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12 hour shifts? Does it fit in with our picture of society? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?" [br] What can the way of consuming show?
选项
A、How people of one country view human relations.
B、How different cultures are formed.
C、Whether the customer is always right or not.
D、How people of one country view people of another country.
答案
A
解析
文章第二段说到“the way we shop shows the way we see ourselves and our relationships with other people.”我们购物的方式表明了我们用何种方式看待自己以及我们同他人的关系,因此本题选择A,消费方式显示了一个国家的人如何看待人际关系。
转载请注明原文地址:https://tihaiku.com/zcyy/2842866.html
相关试题推荐
GrowthinoilandgassupplieswillmaketheU.S.virtuallyself-sufficient
GrowthinoilandgassupplieswillmaketheU.S.virtuallyself-sufficient
TherecessionistakingaserioustollonAmericanretail,bute-commerceco
TherecessionistakingaserioustollonAmericanretail,bute-commerceco
TherecessionistakingaserioustollonAmericanretail,bute-commerceco
TherecessionistakingaserioustollonAmericanretail,bute-commerceco
TherecessionistakingaserioustollonAmericanretail,bute-commerceco
TherecessionistakingaserioustollonAmericanretail,bute-commerceco
TherecessionistakingaserioustollonAmericanretail,bute-commerceco
TherecessionistakingaserioustollonAmericanretail,bute-commerceco
随机试题
HowmanypointsdidDowplunge?[br][originaltext]It’saroughstartonWa
A------SnowShowersEarlyJ------LighteningB------AMCloudsK------AirPressur
Forthispart,youareallowed30minutestowriteashortessayonthefollowin
下列关于税务行政处罚的说法中,正确的是( )。A、税务机关对公民作出500元以上
以下哪项检查对诊断新生儿缺氧缺血性脑病意义重大A、头颅B超 B、MRI C、
下列各项,与哮喘发病密切相关的是A.心、肝、肾 B.肝、脾、肾 C.心、脾、
李老师利用某软件录制微课声音过程中,轻咳了一下,其音频形如图7所示。据此推断
人参须根上具有的细小疣状突起称为A.珍珠点 B.珍珠盘 C.疙瘩丁 D.疙
关于机车运用效率各种指标的计算方法,下列公式不正确的是()。A.单机率=单机走
关于工程总承包企业的责任及风险管理的说法,错误的有()。A.建设工程实行总承包
最新回复
(
0
)