首页
登录
职称英语
[originaltext]W: Good morning. I purchased a computer from your company last mo
[originaltext]W: Good morning. I purchased a computer from your company last mo
游客
2023-06-28
27
管理
问题
W: Good morning. I purchased a computer from your company last month. Unfortunately, I’m not satisfied with my new computer. I’m having a lot of problems.
M: What seems to be the problem?
W: I’m having problems with my Internet connection.
M: Did you read the instructions that came with the computer?
W: Well, yes. But the troubleshooting section was no help.
M: What happened exactly?
W: Well, the Internet connection didn’t work. I think the modem was broken. I’d like a replacement.
M: How were you using the computer when you tried to connect to the Internet?
W: I was trying to connect to the Internet! What kind of question is that!
M: I understand you’re upset, Madam. I’m just trying to understand the problem. I’m afraid it’s not our policy to replace computers because of misusage.
W: I bought this computer with the software pre-loaded. I haven’t touched anything.
M: We’re sorry that you’ve had a problem with this computer. Could you bring in your computer? I promise you, we’ll check the settings and get back to you immediately.
W: OK, that will work for me.
M: Is there anything else I need to know about this that I haven’t thought to ask?
W: No, I’d just like to be able to use my computer to connect to the Internet.
M: We’ll do our best to get your computer working as soon as possible.
Questions 12 to 15 are based on the conversation you have just heard.
12. What exactly was the problem with the computer according to the woman?
13. What was the woman asking for at first?
14. Why did the man ask the woman how she used the computer?
15. How was the complaint settled finally?
选项
A、The repair person would go to check the computer in the woman’s house.
B、The woman would get a new computer as replacement.
C、The woman would take the computer to the man and get it checked.
D、The repair person would take back the computer and get it checked.
答案
C
解析
转载请注明原文地址:https://tihaiku.com/zcyy/2789815.html
相关试题推荐
[originaltext]Manypeoplethinkofschoolasbuilding,teachersandstudent
[originaltext]Manypeoplethinkofschoolasbuilding,teachersandstudent
[originaltext]Whenparentsandteachersofyoungchildrentalkaboutthene
[originaltext]Weallscreamforwaterwhenthirsty.Butdoyouknowthatin
[originaltext]Weallscreamforwaterwhenthirsty.Butdoyouknowthatin
[originaltext]W:Interestedinthisbook?Thisisourbestsellerthisweek.M:
[originaltext]W:Interestedinthisbook?Thisisourbestsellerthisweek.M:
[originaltext]W:Interestedinthisbook?Thisisourbestsellerthisweek.M:
[originaltext]W:SothisistheInternet?M:Well,it’stheWorldWideWeb,whi
[originaltext]DoctorsforchildrenfromtheU.S.Universityhavetakenalo
随机试题
[originaltext]W:Whodoyouthinkshouldgetthejob?HowaboutMr.Becket?M:M
TheHumanBrainThebrainisthemostcomplexorgan
Globalizationisthepresentworldwidedrivingtowardaglobal-【M1】______i
111男孩,12岁。患Ⅰ型糖尿病,近日因肺部感染诱发酮症酸中毒。以下哪项治疗是错
中国现存最早、最完备的法典是()A.《北齐律》B.《唐律疏议》C.《大明
共用题干 TheValueofMotherhoodInshopping
效益相同的房地产投资方案,宜采用的方案经济比选方法有( )。A.净现值法 B
现代城市规划形成的法律实践是()。A.英国关于城市卫生和工人住房的立法
资本市场没有摩擦。所谓“摩擦”,是指市场对资本和信息自由流动的阻碍。()
一束自然光从空气投射到玻璃表面上,当折射角为30度时,反射光为完全偏振光,则此
最新回复
(
0
)