[originaltext]M: Hello.W: Hello, Sam. This is Paula Hanson. Sorry to bother yo

M: Hello.
W: Hello, Sam. This is Paula Hanson. Sorry to bother you. But I’m having a small problem I thought you might be able to help me with.
M: Sure, Paula. What is up?
W: Well, you know Sarah and I moved into an off-campus apartment in the fall, over on the west side of town.
M: Yeah. What happened?
W: Well, the dishwasher broke down. So we reported it to Ms Connors, the owner, and she said she’d take care of it. But a month went by and nothing happened.
M: Did you get back in touch with her?
W: I got a repair person to give me an estimate, then I sent it to her. When I didn’t hear from her, I had the repair done. And I removed the cost from the rent cheque.
M: So what is the problem?
W: She called here as a mad cow. She said she could have gotten the repair done for less money. Now she’s threatening to drive us away for not paying the full rent.
M: Hold on, Paula. It does sound pretty serious. But I’m sure you can all sit down and work this out.
W: Well, you are over at the law school, so I wondered if you would mind coming with Sarah and me when we go to talk to Ms. Connors. We’re supposed to meet her tomorrow night at eight.
M: Sure. I haven’t studied a lot about contracts yet. But I’d be glad to help you straighten things out. Why don’t I stop by at about 17:30?
W: Thanks, Sam. You are a lifesaver.
Questions 9 to 12 are based on the conversation you have just heard.
9. Why is Paula unhappy?
10. Why is Ms. Connor angry?
11. What is the relationship between Paula and Sam?
12. Why does Paula think Sam could help her?