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资料：Desktop Support for Private Equity Fi

免费题库2022-08-02  14
问题 资料：Desktop Support for Private Equity Firm in Midtown-Manhattan-Contract roleThe Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.Responsibilities-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.Monitor and test fixes to ensure problems have been adequately resolved.Image and configure desktops and laptops using an enterprise imaging solution. -Quickly escalate, track and close incident tickets to ensure high client satisfaction. Requirements-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.-Strong knowledge of Windows 7, Active Directory and Exchange.-Strong knowledge of MS Office 2010 required.-Knowledge of network printer installation, setup and troubleshooting.-Knowledge of virtualization technologies.-Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.Which of the following is NOT the Desktop Support Technician's responsibility?A.Supporting PC hardware.B.Installing and upgrading hardware.C.Bringing repaired PCs to customers.D.Imaging and configuring desktops and laptops.
选项 A.Supporting PC hardware.
B.Installing and upgrading hardware.
C.Bringing repaired PCs to customers.
D.Imaging and configuring desktops and laptops.
答案 C
解析 本题考查的是细节理解。
【关键词】NOT;esktop Support Technician's; responsibility
【主题句】第2自然段Responsibilities职责
-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.为公司终端用户电脑运行环境安装、配置、维护及支持电脑硬件和软件。
Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.
Image and configure desktops and laptops using an enterprise imaging solution. 在桌面上执行手动修复，包括安装及升级硬件/软件，安装硬件并配置系统和应用。使用企业成像解决方案成像及配置台式机和笔记本电脑。
【解析】本题的问题是“下列哪项不是桌面支持技术员的职责？”。A选项“支持电脑硬件”，B选项“安装及升级硬件”，C选项“将修好的电脑送达顾客”，D选项“成像及配置台式机和笔记本电脑”。根据主题句可知，选项A、B、D都提到了。
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