2. 职称英语
  3. In an attempt to improve the overall performance of clerical workers, many c

In an attempt to improve the overall performance of clerical workers, many c

游客2025-04-06  25
问题     In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems(CPMCS)that record and report a worker’s computer-driven activities. However, at least one study has shown that such monitoring may not be having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors’ ratings of workers’ performance. In contrast to unmonitored workers doing the same work, who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker’s productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance accuracy, and indications of customer satisfaction.
    It is possible that productivity may be a "hygiene factor"; that is, if it is too low, it will hurt the overall rating. But the evidence suggests that beyond the point at which productivity becomes "good enough, " higher productivity per se is unlikely to improve a rating. [br] According to the passage, a "hygiene factor" is an aspect of a worker’s performance that______.
选项 A、has no effect on the rating of a worker’s performance
B、is so basic to performance that it is assumed to be adequate for all workers
C、is given less importance than it deserves in rating a worker’s performance
D、if not likely to affect a worker’s rating unless it is judged to be inadequate
答案 D
解析 根据短文，“卫生因素”是工人业绩的一个方面，它不可能影响工人的评价，除非它被认为不合格。最后一段指出，生产率有可能是“卫生因素”，也就是说，如果生产率太低，它就会损害总体评价。但有证据表明，生产率提高到一定的限度，较高的生产率本身不会改善评价。
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