The job of check-in clerks at Heathrow, or any airport, 【M1】______ i

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问题 The job of check-in clerks at Heathrow, or any airport,       【M1】______
is not a glamorous or particularly satisfactory one. The work    【M2】______
is mechanical and repetitive: cheek the ticket against
the passenger list, tear out the ticket from its folder,
allocate the chair, etc. The only variety in this routine occurs 【M3】______
when things go wrong—when flights are delayed or cancelled
because of bad weather or strikes or technical hitches. Then
the checker bores the full brunt of the customers’ fury          【M4】______
without able to do anything to alleviate it.                      【M5】______
Cheryl Summerbee, a checker for British Airways in
Terminal One at Heathrow, did not complain of boredom.
Though passengers who passed in her hands took                   【M6】______
little notice of her, she took a lot of notice of them. She
injected interest into her job by making quick assessment       【M7】______
of their characters and treating them accordingly. Those
who were rude or arrogant or otherwise unpleasant she put in
uncomfortable seats, near to the toilets. Seat allocation was    【M8】______
a fine and delicate art to her.
Summerbee was very much in favour of love. On the shelf under
her counter she kept a Bills and Moon romance to read in those slack
periods. She firmly believed that it was love that made the world go
around and she did her bit to keep the globe spinning on its axis  【M9】______
by her discreet careful management of the seating on British Airways【M10】______ [br] 【M4】

选项

答案 bores the full brunt改成bears

解析要明白本句的意思，检票员要“忍受”人们的抱怨。“忍受”是to bear something。

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The job of check-in clerks at Heathrow, or any airport, 【M1】______ i

[originaltext]Friend:OK,sowhathappenedwhenyougottotheairport?Pauline