首页
登录
职称英语
A relationship with your customer is like any relationship: It【C1】______time
A relationship with your customer is like any relationship: It【C1】______time
游客
2023-07-22
68
管理
问题
A relationship with your customer is like any relationship: It【C1】______time to earn their trust and moments to【C2】______it. Customers want the truth, because without it they cannot make【C3】______decisions. For example, suppose you go out to dinner and the restaurant you choose has people waiting. When you put your name in, the host will tell you how long it is. If the host is doing his job, you will actually wait less than【C4】______you were told. If you are told the wait is 15 minutes and you are still waiting at the 30-minute mark, are you a happy customer? At one level, it is just【C5】______. In some cases, it could【C6】______other plans: If you miss your movie because you were not【C7】______for dinner, you really are not a happy customer.
Unfortunately, many salespeople are【C8】______to tell the truth. They【C9】______some in formation, or share partial truths, or just plain lie. They do it in the【C10】______that customers will buy when they hear【C11】______they want to hear. It is true that customers want to hear certain things but【C12】______they are true. Let’s go back to the restaurant.【C13】______the wait is not 15minutes-it is 90 minutes. It is not what we want to hear. Still, we can decide to stay or not to stay. If we do not stay, we will be hack. But if we【C14】______told 30 minutes and it became 90, that【C15】______the last time we ate there. Sooner or later, customers al ways find out the truth. If the truth is different than what they have been told, you have lost their trust.
Truth is【C16】______accuracy. It includes a willingness to stand behind what you say. In other words, are you willing to put your money【C17】______your mouth is? If you are working with others, part of their【C18】______is that when something goes wrong you will stand with them. If an order is delayed, for example, how will you help them【C19】______their business commitments? Part of earning their trust is having a backup plan in place should your【C20】______systems fail. [br] 【C18】
选项
A、expectation
B、participation
C、cooperation
D、collaboration
答案
A
解析
考察对上下文意思的把握和对词汇的识记和辨析。四个单词有点长,但是内涵不容易被混淆,主要考察识记能力,难度不大。
转载请注明原文地址:http://tihaiku.com/zcyy/2859986.html
相关试题推荐
[originaltext]M:WhatarelationshipStevenandhisfatherhave!W:Don’tthey
[originaltext]M:WhatarelationshipStevenandhisfatherhave!W:Don’tthey
[originaltext]M:WhatarelationshipStevenandhisfatherhave!W:Don’tthey
[originaltext]M:WhatarelationshipStevenandhisfatherhave!W:Don’tthey
Arelationshipwithyourcustomerislikeanyrelationship:It【C1】______time
Arelationshipwithyourcustomerislikeanyrelationship:It【C1】______time
Arelationshipwithyourcustomerislikeanyrelationship:It【C1】______time
Arelationshipwithyourcustomerislikeanyrelationship:It【C1】______time
Arelationshipwithyourcustomerislikeanyrelationship:It【C1】______time
Arelationshipwithyourcustomerislikeanyrelationship:It【C1】______time
随机试题
[audioFiles]2021m5x/audio_ve01005j_ezflisteningxa_0097_202105[/audioFiles]
腓总神经损伤后不会出现( )。A.足下垂 B.内翻畸形 C.外翻畸形 D
咳血方的组成药物中含有A.芡实 B.诃子 C.山茱萸 D.罂粟壳 E.五
以下药物哪项是枳实薤白桂枝汤中含有的药物A.枳实、大枣 B.厚朴、瓜蒌 C.
阿司匹林抗血小板凝聚的机制是A.激活抗凝血酶Ⅲ B.催化纤溶酶原转变为纤溶酶
省公司运检部对()类变电站进行检查与考核。(A)一(B)二(C)三
一题多解属于()。 A.聚合思维B.直觉思维 C.分析思维D.发散思维
下列情形中,追究的是行为人刑事责任的有()。A.甲被判犯盗窃罪,处5年有期徒刑
某企业用银行存款15万元购买固定资产,该项经济业务引起资产和权益变动的方式是()
电动叉车的安全检查分为每日检查、每月检查和年度检查。下列电动叉车检查项目中,属于
最新回复
(
0
)